Retail Consulting helps clients solve the complex challenges that reside at the intersection of business operations and real estate; crafting unique strategies needed to thrive in competitive environments. Retail Consulting maximises value by understanding how the long-term performance of the retail portfolio is affected by customer demographics and in-store shopping behaviour.
Insight into customers, co-tenants, local market knowledge, and locations allow our clients to take control of performance across the portfolio.
Retailers examining the following issues frequently find our services useful:
Create strategic roadmaps for growth, whether opening new stores, searching for new markets, or taking your concept across borders.
Speed up retail real estate decisions by providing a rational business case based on objective definitions and clearly established indicators for successful stores.
Formulate an action plan to reposition the portfolio where occupancy costs exceed acceptable levels for sales in a given location or prototype, realigning the portfolio for sales growth.
Evaluate the potential benefits and impacts of Increasing the retail footprint by buying a competitor or new brand, including which outlets will be most valuable and rationalising overlapping or duplicate locations.
C&W & Envirosell have created a unique service offering that goes inside the store and scientifically observes day-to-day operations to understand what happens at the point-of-sale and ensure retailers are getting the most from their portfolios.
Ownership and development
Leverage insight into the local trade area to attract more customers, rebalance the brand and merchandise mix, evaluate design options and identify opportunities for additional return on retail assets.
How We Can Help
Customer profile & travel modelling
We develop a customised understanding of the core customer groups, as well as distances travelled to reach each store, and assess the impact of domestic and international. We then leverage this knowledge to pick better store locations and outsmart competitors.
We help you understand the drivers between excellent and lacklustre store performance so that we can assist you in developing an action plan for poor-performing stores, stores that can be rehabilitated by improving operations, or markets where simply exiting is best.
Our teams identify new markets for growth, research new formats and customer segments, and find the potential in novel shopping centre types. We help you strategise the scale, timing, and budget for expansion, whether regionally, nationally, or internationally.
With our help, you can maximise impact, penetration, and revenues by coordinating and timing store openings. We can also help reduce costs and increase efficiency with multiple construction build outs, geographically centralised management of multiple stores, and servicing growth without straining supply chains.
Store sales prediction
We help you to understand the revenue potential of each individual location when considering the real estate costs and the location’s position within the context of the broader portfolio.
Preparing for sales transfer from an existing location to a new location is another service we offer. We help you to avoid increasing real estate and operational costs without adding additional revenue. By locating stores as close together as possible we can assist you in maximising revenues, number of outlets, and brand penetration.
We help to define the tenant mix to respond to changing economic conditions and demographics. We also identify categories (apparel, electronics, etc) with the greatest demand and the least competition, as well as calibrate brands, price points, and tenants to match the demographics of the trade area and tenant mix of competing centres.
Development scale and timing
Our Retail Consulting service can help you quantify current supply and demand to identify gaps in the market. Forecast population, economic, and competing supply growth to model the scale, and phasing of retail development. Identify the appropriate size, shopping experience, and timing to maximise impact and compete effectively for market share.
Acquisition and merger
We understand that not all existing stores will perform the same under the new brand. Overlapping and poor-performing stores will have to be closed and these costs should be incorporated into your strategic plan. We balance performance and revenue upsides against early exit and closure downsides, and look closely at pro forma options to make the best decisions for the portfolio. We can also identify and implement sublease opportunities.
Adding Value – Advantages of Our Approach
Focus on executive decision support
Cushman & Wakefield’s Retail Consulting team thrives on mission critical situations, when decisions are high-profile and will affect employees, operating margins, and strategic objectives. We have significant experience framing client challenges, analysing secondary and primary data, uncovering key insights, developing alternative scenarios, creating compelling deliverables, and presenting findings at the C-Suite level.
Our comprehensive, proprietary approach provides clients with analysis and insight across all relevant disciplines (psychographics, point-of-sale analysis, real estate) to create a custom solution for each particular requirements and considerations. Our consulting toolkit is refined though our client engagements and use some of the industry’s most cutting edge software and database solutions.
Experience and Resources
Our consultants have experience in retail marketing, geographic information science, demographic and psychographic analysis, financial modelling and accounting, and advanced statistics. Our team has helped numerous Fortune 500 companies achieve their operational, financial, and growth objectives. Some of our clients include Nike, Crate & Barrel, Lacoste, Ann Taylor, Moods of Norway, TaylorMade Golf Equipment, Fado Irish Pubs and other local, national and International brands.